Ordering

How do I place an order online?

Ordering is fast and easy! Simply select your rose then click the "add to cart" button. After adding to your cart you can click the "keep shopping" button to add another rose or provide your information to purchase the rose selected.

What are my payment options?

You have many methods to choose from. You can pay with Visa, MasterCard, American Express, Discover Card or PayPal. When paying with PayPal you can safely choose to pay with an electronic check as well. Or you can send us a check or money order.

Do you charge sales tax?

We only charge sales tax for orders being shipped to the state of Ohio (7%).

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Order Tracking & Updates

How do I check the status of my order?

We will email you to confirm that we have received your payment and also email you when we have shipped your rose.

You may also feel free to contact our customer care department at support@platedgoldroses.com for your tracking information or your current order's status.

Will I get an email confirmation after I place my order?

Yes, you will immediately receive an email confirmation of your order. If for some reason, you have not received a copy of your invoice, please feel free to contact us directly at support@platedgoldroses.com and we will send you another invoice within 24 business hours.

How do I make changes or cancel my order?

Please verify your order confirmation immediately upon receipt to verify the details of your order. After reviewing your order, if you need to make changes or cancel your order, please contact us immediately. Simply contact a customer care representative by emailing us at support@platedgoldroses.com, as soon as possible with any changes or cancellations. We will try our best to accommodate your request without any additional charges. However, if an order is in processing or has already been shipped, no changes can be made.

What if my order is undeliverable?

If UPS or USPS is unable to deliver your package due to an incorrect address, the order will be returned to our warehouse. If this occurs, we can try to resend your package to another address but additional shipping fees will apply. If you decide to no longer deliver your rose, then we will provide a refund minus any shipping & handling charges. A restocking fee may apply if there was free shiping, please view our return and exchange policy below.

Returns & Refunds

What is your return and exchange policy?

We pride ourselves on carrying high quality roses, and we hope that you will be pleased with your purchase. However, if, for some reason, you are not satisfied you can return your rose as long as it is still in it's original condition within 30 days. Please view further details about our return & exchange policy here.

How long before I receive my refund?

After we receive your package and inspect the rose(s), you will receive an email confirming this. A refund will be sent to you no later than 21 days from the day we received your package.

Do you charge restocking fees?

Restocking fees may apply when returning your item. Please view further details about this on our return & exchange policy page by clicking here.

What if I received my order, but some items are damaged?

Please inspect your roses immediately when you receive your order. If there are any damages, please contact our customer care team at support@platedgoldroses.com at your earliest convenience. Please contact us no later than 3 days after the package was delivered. A customer care associate will help you file a claim with UPS or USPS if needed.

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Shipping

When will my order ship?

All USA and Canada orders ship out of our warehouse within 72 business hours. Please note that our warehouse is closed on the weekends.

Do you ship to Post Office Boxes?

Unfortunately, at this time we do not ship to PO Boxes. Please provide a physical address for delivery.

Do you ship to APO/FPO addresses?

Unfortunately, at this time we do not ship to APO / FPO addresses.

Do you ship to Canada?

Yes, we ship to Canada. Please remember, any custom taxes and duties that may occur are the recipient's responsibility.

Do you ship internationally?

We ship to the United Kingdom, Australia, New Zealand, Canada and many other countries. If you would liek to deliver a rose to these countries you can get a shipping quote immediately by clicking here (opens in new window). However, we do NOT ship to Asia, France, Russia, Middle East, Ghana, South America or the Carribean Islands. If you would like to ship to a counntry that is not listed please contact us at support@platedgoldroses.com to see if the desired roses can be shipped to your location and to receive a shipping quote.

Please remember that international orders may be subject to customs fees, import taxes, duties, or other fees imposed by your government. We do not charge these fees and are not included in the shipping charges quoted to you during your purchase. We have no advance knowledge of the fees that may or may not occur. We also have no control over the amount of the fees. All fees are the responsibility of the purchaser. If you have questions regarding your countries customs fees, import taxes, or duties, please contact your customs office for information about additional fees that may apply. If you or the recipient refuse delivery on a package, you are responsible for the return shipping costs, as well as any outstanding duties, fees, tariffs or taxes.

How is shipping calculated?

Shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination. You can get a shipping quote immediately by clicking here (opens in new window).

What are your shipping options?

We work with UPS and USPS for USA orders. We only use USPS for international orders. If you need to ship your rose(s) by 3-Day express please contact our customer care team at support@platedgoldroses.com.

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Privacy and Security Policy

Are online transactions on your site secure?

Yes. All the information you provide, including your credit card information, is secured. Feel free to learn more about how secure shopping is on PlatedGoldRoses.com by clicking here.

How do you use my contact information?

We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never send your contact information to any third parties. Feel free to read our privacy policy here.

Other Questions:

Do you have a printed catalog?

At this time we do not offer a printed catalog. You can view our entire rose collection online. If you are looking for a particular rose that you can not find on our site, feel free to contact our customer care team and we can try our best to find and provide this item for you. Simply email us your rose request at support@platedgoldroses.com.

Do you have an affiliate marketing program?

We are currently in the process of setting up our affiliate program. If you would like to be contacted when our affiliate program is finished, please let us know by emailing our customer care team at support@platedgoldroses.com.

I am a vendor. How do I submit my products for consideration?

In our quest for having the best selection of high quality roses, we welcome vendor inquiries. Please email us at admin@platedgoldroses.com.

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Contact Us

If you have any questions and would like to speak with a customer care representative, you can contact us by emailing us at support@platedgoldroses.com or click here to ask a question, make a suggestion or get any assistance you may need. Most emails are answered within 24 business hours. Please note that any email sent after 3pm EST on Friday will not be answered until the following Monday, due to our company being closed on the weekends.