Contact Us
We strive for the best customer service and love to hear from our customers. Have a question about our company, the services we provide,
or the products we offer? We would like to answer them.
Email is the primary method of communication with our customers.
We'll get back with you the same business day if sent Mon-Fri 9:00 am - 5:00 pm EST.
Please remember we are closed on the weekends and holidays.
Please fill out the form above, or email us at support at platedgoldroses.com to contact our Customer Care Department.
Note: If you are contacting us regarding returning an item please contact our Return Department by clicking here.
Phone
Although we respond quickly with email, we also provide a phone number where you may contact us.
Please call 1-877-278-8757 and leave a message. When doing so please be sure to include your name, your return phone number,
and your order number (if applicable). We will respond within 48 businees hours. Please remember we are closed on the weekends and holidays.
Please Note:
* We do not accept RMA requests by phone
To make an RMA request please fill out a form here.
* OVERNIGHT SHIPPING is NOT available, sorry.
Company Address
PlatedGoldRoses.com is a web-based business, supported by our business office and product warehouses. We do not have a physical location to buy our products in person. If you would like to send a letter to PlatedGoldRoses.com, please use the following address:
Great Gift Central LLC
2885 Sanford Ave SW #14010
Grandville, MI 49418
United States
Please Note: This is not the address for returns.
If you want to return an order, please follow the directions in the RMA instructions you'll receive after submitting an RMA form. Orders returned without a valid RMA will not be refunded. We provide a 30 day guarantee on all orders. If you would like to learn more about our guarantee, please click here.
Thank you for choosing PlatedGoldRoses.com.
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